RETURN POLICY

Thank you for shopping at The Cloud Tech Store. We value your satisfaction and want to ensure a seamless shopping experience. Please review our return policy below:

Manufacturer’s Return and Replacement Policies:

As a reseller, we adhere to the manufacturer’s return and replacement policies. Customers are subject to the terms and conditions set by the respective manufacturer or distributor. To see a list of manufacturer return policies please click here.

Shipping and Returns Process:

All products are shipped directly from the distributor or manufacturer. For returns, products must be sent back to the distributor or manufacturer, not The Cloud Tech Store. Prior to returning any product, please contact us for a return merchandise authorization (RMA) number and specific return instructions.

RMA Requirement:

Do not return any products without obtaining a valid RMA number. Items returned without proper authorization will not be processed, and The Cloud Tech Store will not be liable for refunding your purchase.

Guidelines for Product Returns:

  • The manufacturer’s return and replacement policy will apply in all circumstances.
  • We generally accept products returned within THIRTY (30) DAYS of the shipment date, or in accordance with the manufacturers’ return policies, which may be shorter in some circumstances.
  • Customers must receive return merchandise authorization before returning any product.
  • All returned items must be unopened and in their original shipping packages (with no stickers or markings on the box).
  • All returns must include all components, accessories, cables, software, and manuals in the original shipment.
  • A 15% restocking fee will be applied for all non-warranty returns, including electronically delivered products (licenses, subscriptions, etc.).
  • If you cancel an order before it ships, the credit card transaction fee is non-refundable.

Products Not Eligible for Returns:

  • Custom orders requiring configuration or assembly are noncancelable and may not be returned to The Cloud Tech Store. Full payment is the customer’s responsibility once the order has been shipped.
  • Discontinued or closeout items.
  • Items for which the manufacturer or distributor will not accept returns.
  • Open units, and/or units that require repackaging.
  • Units in an unsuitable resale condition.

Declined Orders/Shipments:

Please be aware that The Cloud Tech Store bears no responsibility for any charges or consequences related to declined orders. Customers are required to engage with Customer Care and adhere to the outlined procedure to mitigate any potential fees or other issues (such as lost packages).

Customer Responsibilities for Returns:

  • Customers are responsible for providing the return shipping label for all non-warranty returns.
  • The Cloud Tech Store must be provided with the return tracking information.

Nonrefundable Costs:

  • Shipping costs provided by The Cloud Tech Store for the original product shipment are nonrefundable.
  • Credit card transaction fees are nonrefundable.

Refund Processing:

The refund amount will be determined by the distributor or manufacturer after they receive and inspect the returned equipment.
Please allow approximately 4 – 6 weeks for the return to process and for the refund to be issued.

Inventory Levels Inquiry:

If you have any questions about inventory levels or product availability, please contact us before placing your order.

Freight Damage/Shortage Guidelines:

At the time of delivery:

  • Inspect the condition of the package(s).
  • Verify quantity and check that the part numbers are correct.
  • Notate damages and quantity discrepancies on the delivery receipt before the driver leaves your premises.
  • To report damages or quantity discrepancies:
  • Contact our Customer Care team immediately at 7193091601 or through our Contact Us page.

The carrier may require the following information to file your claim:

  • Pictures of all six sides of the box or carton.
  • Serial number(s) of damaged or lost merchandise.
  • Proof of value documentation, such as a copy of the original invoice from the vendor/supplier.
  • Itemized repair invoice or statement of non-repair.
  • Appraisal(s) – expense statement.

All damages and shortages must be reported within 5 calendar days of receiving the shipment (including the date of delivery).

Report the claim by contacting The Cloud Tech Store Customer Care at 7193091601 or through our Contact Us page.

Provide The Cloud Tech Store Customer Care with the condition of the product, pictures of both the box and the product if damaged, tracking number, and contact name and phone number where the package is located. The address must be the same as the address where the product was delivered, or the claim is no longer valid and will be denied.

The carrier should inspect and/or pick up the damaged package, leave a call tag, pick up receipt, and return the product back to the designated address within 7-10 business days. Please keep this receipt for your records in case the product is not returned.

In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact The Cloud Tech Store Customer Care at 7193091601 or through our Contact Us page.

Please be advised that if all of the above criteria are met, there is no guarantee that the claim will be approved by the Carrier. The above guidelines are to prove that the carrier has mishandled your freight and will be held responsible. We will process a store credit once the carrier has conducted an investigation and deemed the parcel lost or damaged through their negligence.

We appreciate your understanding and cooperation.